1. What products does your business offer?

We specialize in designing and 3D printing home goods, such as lamps, vases, planters, and other decorative items. Our collection is always growing, so make sure to check back regularly for new and exciting designs.

2. What materials do you use for 3D printing?

Our primary material for 3D printing is Polylactic Acid (PLA), a biodegradable and environmentally friendly thermoplastic derived from renewable resources like cornstarch or sugarcane. PLA is an excellent choice for home goods due to its durability, low toxicity, and ease of use in the 3D printing process.

3. Can I choose the color of the material for my product?

Yes, we often allow customers to choose the material colors for their selected items. Please refer to the product listings for available color options.

4. How long does it take to finish and ship a print?

We strive to provide fast service to our customers. Typically, prints are finished within 3 days and shipped shortly thereafter. Shipping times may vary depending on your location and the shipping method selected during checkout.

5. What are the care instructions for your 3D printed products?

To ensure the longevity and quality of your 3D printed home goods, please follow these care instructions:

• Avoid exposure to direct sunlight for extended periods, as it may cause the PLA material to degrade over time.
• Do not expose the products to temperatures above 50°C (122°F), as PLA may soften and lose its shape.
• Gently clean your items with a damp cloth and mild soap. Do not submerge them in water or use harsh chemicals.

6. What is your return and exchange policy?

We want you to be satisfied with your purchase. If you're unhappy with your order or received a damaged item, please contact us within 14 days of delivery at info@postbinary.co to discuss a return, exchange, or refund. Custom orders and personalized items are non-refundable unless they arrive damaged or defective.

7. Do you ship internationally?

Currently, we do not offer international shipping, but we may expand our shipping options in the near future. Stay tuned for updates! 

8. How can I contact you for additional questions or concerns?

Please feel free to reach out to us at info@postbinary.co. We are happy to help and will respond as soon as possible.